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Morenilyra

Refund Policy

Last Updated: July 16, 2025

This Refund Policy outlines the terms and conditions under which Morenilyra ("we", "us", or "our") processes refund requests for our online masterclass platform and educational services.

General Refund Principles

We are committed to providing high-quality educational content and services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined in this policy.

Eligibility for Refunds

Standard Course Access

Refund requests for standard course purchases are evaluated based on the following criteria:

  • Request submitted within 14 days of purchase date
  • Less than 20% of course content has been accessed or viewed
  • No completion certificates have been issued for the course
  • No downloaded materials or resources have been obtained

Live Masterclass Sessions

For live or scheduled masterclass events:

  • Full refund available if requested at least 7 days before the scheduled start date
  • 50% refund available if requested between 3-7 days before the start date
  • No refund available if requested less than 3 days before or after the event begins
  • Technical difficulties on our platform may warrant exceptions at our discretion

Subscription Services

For recurring subscription plans:

  • Cancellation may be requested at any time through your account settings
  • Refunds for the current billing period are provided on a prorated basis if requested within 7 days of renewal
  • No refunds are provided for previous billing periods
  • Access continues until the end of the current paid period after cancellation

Bundle Packages

For bundled course offerings or package deals:

  • Refund eligibility applies to the entire bundle, not individual components
  • Same time and access limitations apply as standard courses
  • Partial refunds for unused portions are not available

Non-Refundable Items

The following purchases are not eligible for refunds under any circumstances:

  • Gift card purchases or promotional credit
  • Third-party certification exam fees
  • Physical materials or merchandise that have been shipped
  • Custom or personalized coaching sessions already completed
  • Services purchased at promotional or discounted rates exceeding 50% off regular price
  • Access granted through promotional codes or free trials

Refund Request Process

How to Submit a Request

To request a refund, please follow these steps:

  1. Contact our support team at info@morenilyra.com
  2. Include your order number or transaction reference
  3. Provide the reason for your refund request
  4. Allow 3-5 business days for review and response

Required Information

Your refund request must include:

  • Full name associated with the account
  • Email address used for registration
  • Purchase date and transaction identifier
  • Course or service name
  • Brief explanation of the refund reason

Refund Processing

Review Timeline

All refund requests are reviewed within 5 business days of submission. We will notify you via email regarding the approval or denial of your request.

Payment Return Method

Approved refunds are processed as follows:

  • Returned to the original payment method used for purchase
  • Credit card refunds appear within 7-10 business days depending on your financial institution
  • Digital wallet refunds typically process within 3-5 business days
  • Bank transfer refunds may take 10-14 business days

Partial Refunds

In certain situations, partial refunds may be granted at our discretion:

  • Technical issues preventing full course access for a limited period
  • Content errors or significant discrepancies from course description
  • Instructor cancellation or schedule changes for live sessions

Special Circumstances

Technical Difficulties

If you experience technical issues preventing access to purchased content:

  • Contact support immediately for troubleshooting assistance
  • Provide detailed information about the technical problem
  • Allow our team 48 hours to resolve the issue
  • Refunds or credits may be issued if the problem cannot be resolved within a reasonable timeframe

Content Quality Concerns

If you believe course content does not match the description or quality standards:

  • Submit specific feedback detailing the discrepancies
  • Include screenshots or examples where applicable
  • Allow us to investigate and address the concerns
  • Refunds may be considered if substantial misrepresentation is confirmed

Medical or Personal Emergencies

We understand that unexpected circumstances arise. For documented emergencies:

  • Contact us as soon as reasonably possible
  • Provide brief explanation of circumstances
  • We may offer account credits, extended access, or refunds on a case-by-case basis

Account Credit Alternative

As an alternative to monetary refunds, we may offer account credits that can be applied to:

  • Future course purchases on our platform
  • Subscription upgrades or renewals
  • Additional masterclass sessions

Account credits do not expire and remain available for future use. Credits cannot be transferred to other accounts or redeemed for cash.

Denied Refund Requests

Refund requests may be denied if:

  • Submission occurs outside the eligible timeframe
  • Course completion percentage exceeds policy limits
  • Certificates or credentials have been issued
  • Content has been downloaded or accessed extensively
  • Purchase was made through unauthorized resellers
  • Account has been suspended or terminated for policy violations

Fraudulent Requests

We reserve the right to deny refunds and suspend accounts for:

  • Repeated refund requests suggesting abuse of policy
  • False claims regarding course access or quality
  • Completing courses then requesting refunds
  • Unauthorized chargebacks without prior refund request

Chargebacks

If you initiate a chargeback with your payment provider:

  • Your account access will be immediately suspended pending investigation
  • Processing fees may be deducted from any approved refund amount
  • Future purchases may be restricted
  • We encourage contacting us directly before filing chargebacks

Price Adjustments

We do not provide refunds or credits for price differences if:

  • A course goes on sale after your purchase
  • Promotional codes become available after transaction completion
  • Subscription rates change for new subscribers

All sales are final at the price agreed upon at time of purchase.

Group or Corporate Purchases

For bulk purchases or corporate accounts:

  • Refund terms may be negotiated in the purchase agreement
  • Contact your account manager for specific refund procedures
  • Standard refund policy may not apply to custom enterprise arrangements

Free Trials and Promotional Access

Free trial periods and promotional access are subject to specific terms:

  • No refunds apply to free access periods
  • Cancellation before trial end prevents charges
  • Charges occurring after trial period are subject to standard refund policy

Course Updates and Changes

We continuously improve and update course content. Existing purchasers:

  • Receive access to updated content at no additional charge
  • Cannot request refunds due to content modifications or improvements
  • May receive notification of significant course restructuring

Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes become effective immediately upon posting. Your continued use of our services after modifications constitutes acceptance of the updated policy. Purchases made prior to policy changes remain subject to the terms in effect at time of purchase.

Contact Information

For refund requests, questions, or concerns regarding this policy, please contact us:

  • Email: info@morenilyra.com
  • Phone: +61262933166
  • Address: 26 Howitt St, Kingston, ACT, 2604, Australia

Our support team is available to assist you and will respond to all inquiries within 2 business days.

Dispute Resolution

If you disagree with a refund decision:

  • Request escalation to a senior support representative
  • Provide additional documentation supporting your position
  • Allow 7 business days for secondary review
  • Final decisions are made at our sole discretion

Acknowledgment

By making a purchase on our platform, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy forms part of our overall Terms of Service and should be read in conjunction with our Privacy Policy and other governing documents.